Canadian Career Education College

Required For Enrollment: All applicants must have a high school diploma or equivalent prior to enrollment.

For any questions about eligibility, please call 1-905-499-3631 Ext 103 or 102 to speak with a knowledgeable Admissions Advisor or send an email.

Paying For College Tuition: The C.C.E.C. team can help turn your career goals to reality.

The friendly and experienced Financial Aid experts at C.C.E.C. will work with you to explore your personal options and help you find a finance program that's right for you.

List of core knowledge competencies

Hospitality managers oversee the general operations of lodging facilities, primarily hotels, casinos and convention resorts. They coordinate and supervise departmental tasks, such as housekeeping, front office, food and beverage, room service, and maintenance, related to the routine operations of the property. They extend hospitality to guests by providing leadership and oversight of the many aspects that contribute to a favorable guest experience and the smooth and efficient running of a hotel.

Hospitality managers also lead and direct hotel operations. They usually have reporting responsibilities for the hotel's department heads, such as finance controllers, directors of human resources, executive housekeepers and other assistant hospitality managers. Hospitality managers develop and communicate standard operating procedures, establish standards for customer service, manage budgets, approve expenditures and provide leadership to staff. They also confer with department heads to coordinate activities that support the collective running of a hotel.
 

Key skills of a successful graduate:

• Management Skills: Hotel operations managers are skilled in coordinating the affairs of a hotel to attract clients and maximize profits.
  
• Leadership Skills: Hotel managers need to be able to motivate their employees, resolve issues and complaints from guests.
  
• Listening Skills: Excellent listening skills are needed, especially with guests. Making sure that guests are happy and that staff is getting what they need to do their job is crucial.
  
• Planning Skills: They are able to organize hotel services and activities during events and conferences to ensure smooth operations.
  
• Customer Service Skills: They are adept to courteously interacting with customers and providing client-focused services to ensure consumer satisfaction.
  
• Problem-Solving: Hotel managers need to be able to think quickly on their feet and make decisions when problems come up.
  
• Interpersonal Skills: Being calm and direct in a stressful situation and being able to communicate with many different types of people are crucial skills in this field.
  

List of Subjects:

Learning Outcomes

• Foundations of Lodging Management
  
• Introduction to the Hospitality Industry
  
• Introduction to Food & Beverage Management
  
• Dining Room/Room Service - includes lab
  
• Customer Service
  
• Food & Safety
  
• Front Desk – includes hotel software         
  
• Bar & Beverage Management - includes lab & software
  
• Human Resources/management     
  
• Becoming a Hospitality Professional – includes lab
  
• Hospitality Marketing
  
• Non – Accounting Financials
  
• Revenue Management – Software
  
• Controlling Food & Beverage Inventory Software + lab
  
• Menu Planning, Analysis and Design
  
• Event Planning & Management
  
• Wine, Alcohol & Food Appreciation

​Learning Objectives:

The graduate will reliably demonstrate the ability to:

• Support an industry and workplace service culture by adopting a positive attitude and professional decorum, accommodating diverse and special needs, and contributing as a team member.
• Deliver customer service and solutions that anticipate, meet and/or exceed individual expectations, as well as organizational expectations, standards, and objectives.
• Use marketing concepts, market research, social networks, sales and revenue management strategies, relationship management skills and product knowledge to promote and sell hospitality services, products, and guest experiences.
• Apply business and revenue models as well as basic accounting, budgeting, financial and administration skills to support the effective management and operation of a variety of organizations delivering hospitality services and products.
• Comply with relevant organization and workplace systems, processes, policies, standards, legal obligations, and regulations, and apply risk management principles, to support and maintain efficient, safe, secure, accessible, and healthy hospitality operations.
•  Use appropriate technologies to enhance the quality and delivery of hospitality services, products, and guest experiences and to measure the effectiveness of hospitality operations.
•   Keep current with hospitality trends and issues, and interdependent relationships in the broader tourism industry sectors to improve work performance and guide career development.
•   Use leadership, teamwork, conflict, and relationship management skills and tools, as well as knowledge of organizational behaviour, labour relations, and employment standards.

​ Is it for you?
Starting a new career or changing one is not an easy decision. For some, it is a lifetime decision and for some a life changing experience.

People enter studies from all different backgrounds. Those who thrive in this career are the ones who have:

• Good judgment
• A keen eye for detail
  
• Self-discipline
  
• An appreciation of Canada’s rich cultural diversity
  
• Enjoyment working in different geographic locations in Canada or outside Canada.
  

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Foreign Nationals

• For international visitors or temporary residents in Canada, this program requires a study visa or study permit because it is over a six-month study period and, as per IRCC regulations/policy, does require a study permit or visa.
  

• If you are currently in Canada either visiting or on a temporary resident permit status; or under a bridging open work permit program waiting for a final decision on your PR application, or you have already submitted your PR application and are waiting for a final decision, you may take this course to learn the advanced-level skills. Once you have PR status, start your career matching this program, and be ready to play your part in the Canadian economy.

Distance Learning for International Students

Since, by definition, distance learning does not require one to be in Canada or on-campus, a study permit cannot be issued for this type of course. For example, if a foreign national authorized to work in Canada is prohibited from engaging in studies as per a condition of their work permit, they are allowed to engage in distance learning courses.