Canadian Career Education College (CCEC)
“Registered as a career college under the Ontario Career Colleges Act, 2005”
Hotel Operations & Hospitality Management Diploma
A full-time diploma in the operation and management of hotels, resorts, and other lodging and hospitality businesses. Canadian Career Education College (CCEC) delivers the program in English.
Program Overview
Hospitality managers coordinate departments such as housekeeping, front office, food and beverage, and maintenance, set customer service standards, manage budgets, and lead staff to deliver a positive guest experience.
Subjects Taught
- Client Relations and Data Management
- Communication Skills and Customer Service for Hospitality Leadership
- Confidentiality, Privacy Laws and Conflict Resolution
- Events, Meeting and Convention Services
- Facilities and Maintenance Management
- Food and Beverage Labour Cost and Management
- Food and Beverage Operations: Health and Safety
- Front Office Operations
- Heart Saver First Aid with CPR and AED
- Hospitality and Managerial Accounting
- Hospitality Marketing
- Hospitality Risk Management and Guest Security
- Housekeeping
- Human Resource Management
- Introduction to Hospitality and Tourism
- Issues and Diversity in the Hospitality and Tourism Industry
- Organizational Behaviour in Hospitality
- Resort Management
- The Global Hotel Industry
Skills and Outcomes
Key Skills
- Management and leadership
- Planning for events and conferences
- Customer service and listening
- Problem solving and interpersonal skills
Learning Outcomes
- Support a professional, inclusive service culture as a team member
- Deliver customer service that meets individual and organizational expectations
- Use marketing, sales, and revenue management to promote hospitality services
- Apply accounting, budgeting, and administration skills to hospitality operations
- Follow policies, legal obligations, and risk management principles for safe operations
- Use technology to improve and measure hospitality services
- Apply leadership, teamwork, and knowledge of labour relations and employment standards
Duration and Tuition
| Item | Details |
|---|---|
| Program length | 50 weeks, 1,009 hours |
| Study option | Full time, 100% course load |
| Tuition, in class or online | CAD $9,126 |
| Not included in tuition | International student fee (CAD $3,000) |
| Learning materials | All required learning materials are provided by the College. Textbooks are suggested but not required. |
Tuition may be paid in instalments. See Student Loans and Financial Aid. Online access to course notes is provided where available. Refunds follow the Refund Policy for Vocational Programs.
Admission Requirements
Academic Requirement
Ontario Secondary School Diploma (OSSD) or equivalent, or Mature Student Status. See Domestic Admission Requirements and International Admission Requirements.
Mature Student Status
An applicant who does not have an OSSD or equivalent may be admitted as a mature student if the applicant is 18 years of age or older and passes a qualifying test approved by the Superintendent of Career Colleges (Ontario Regulation 415/06, section 19). See Mature Student Status.
- Domestic applicants may apply up to 15 days before the start date.
- After you apply, review the Admission Offer and Acceptance process.
Delivery and Enrolment
Domestic Students
Canadian citizens and permanent residents may study in class at the Vaughan campus or online through distance education. No internship or placement is required.
International Students
Under current IRCC regulations, CCEC accepts international students in vocational diploma programs in the online distance education format only, unless the applicant holds a valid study permit when applying.
See the Enrolment Schedule for start dates. Online students must meet the College System Requirements.
Important Information
- This program has been “Approved as a vocational program under the Ontario Career Colleges Act, 2005.”
- CCEC does not guarantee employment, job placement, or salary. Meeting the minimum admission requirements does not guarantee admission.
- Read the College Policies before you enrol.
Ready to Apply?
For questions about eligibility, call an Admissions Advisor at 1-905-499-3631, ext. 102 or 103, or email Administration. The admission application takes 15 to 20 minutes; please use a computer or laptop.
Canadian Career Education College (CCEC)
Registered career college in Ontario.
DLI # O262228554872 · OSAP Approved
Phone: 1-905-499-3631, ext. 102 or 103
Email: Administration · All contacts
Support and Policies
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